The Ministry of Hajj and Umrah in Saudi Arabia announced on Wednesday that it will secure alternative flights and provide additional seats for pilgrims coming from Britain, the US, and Europe.
In cooperation with relevant authorities, visas will also be “issued immediately to the pilgrims entering the Kingdom as part of the efforts”.
This comes after people faced technical issues while applying for hajj via a new electronic portal called Motawif and had several issues including no access to the limited seats on flights.
The statement was also confirmed by a ministry spokesperson who spoke exclusively to Katie Jensen, presenter of Frankly Speaking — the weekly political talkshow produced by Arab News.
The technical issues experienced by some pilgrims with the new Motawif online portal are “solvable and being dealt with”, according to the official spokesperson and deputy minister of Hajj & Umrah Services Hesham A. Saeed.
“I am assuring you now that everybody chooses a program, including the air ticket, now it is solvable, they have the air ticket and everything is done now,” he said.
“(The pilgrims) still have time, the Hajj season still has not started, we still have ten more days to start the Hajj season and all their difficulties, we are solving it now and it is already solved by Motawif company and everything now, Inshallah, is going very fine and smooth,” added Saeed during the interview which will air in full on Sunday July 3